Our official Christmas order deadline for guaranteed delivery before Christmas is:

-December 16th for jewelry, license plates, art prints and canvases.

-December 8th for garden flags, towels, phone cases, pillows, totes bags.

We will continue to make and ship orders placed by December 16th through 12/20. Orders placed after midnight December 16th will ship on December 30th. 

Please read before purchase. By completing purchase, you agree to the terms and conditions outlined below. 

Shipping:

Most items are made by to order by our small team in our production studio. We are not able to keep a stock of inventory on most items due to high demand. Sometimes we are able to ship orders within 1-3 business days depending on inventory availability but most of the time, our small team will need to make your purchase to order in our studio. Please allow up to 2 weeks or 10 business days for your order to be shipped from our studio in New Bern, NC. Our 2 week lead time is production time and does not account for the time it takes for the order to arrive once it is handed over to our mail carrier. Please email us prior to placing your order if you need it quickly. We are often able to accommodate rush orders.

Some items are made to order by our production partners and will ship separately from their facility. Tracking will be provided for each shipment. 

Most items are shipped USPS First Class Package which includes tracking. Upgraded shipping will not speed up production time since each piece is made to order. 

For customers who opt for expedited shipping, Audra Style is not responsible for delayed service once the package leaves our facility. 

International shipping is based on destination and is calculated at checkout.

We are not responsible for lost or stolen packages. If the tracking on your order shows that the package was delivered but you have not received it, please contact your local post office, your mail carrier or USPS at 1(800) 275-8777 for further information. We do not have access to more detailed information other than what the online tracking provides. 

Discounts and Coupon Codes: 

No discounts or coupon codes can be applied to purchases of original artwork on canvas. If a coupon code is applied, the sale will be cancelled. 

No discounts or coupon codes can be applied to subscription boxes. More information below under Subscription Boxes. 

THANKYOU15 - 15% off one time purchase of $40 or more.

 

Returns:

Jewelry, Artwork and Decor:

Because each item is made to order, all sales are final. If you have a question about color or size, or material, please contact us prior to purchase. Earrings cannot be returned due to hygiene. Returns will only be accepted if there is damage. Returns will be processed once the item is received and customer will receive a replacement of the current version. If the product is no longer in production, the customer will receive a store credit or exchange of equal value.

*Store credits can be used for future online purchases.

Return address:

Audra Style LLC 1507 Tryon Rd. New Bern, NC 28560

 

Care and Product Info:

Due to the hand made nature of our product, please handle your items as you would a piece of art. Avoid getting pieces wet, especially those made with dyed beads and leather. Each piece is finished with professional grade sealer however, in the heat, color may transfer if pieces are stacked facing each other. When traveling we suggest wrapping pieces individually in tissue paper or paper towel. If your item arrives damaged, please contact us within 7 days to process a replacement.

All metals used in our pieces are nickel-free. Posts and hooks are gold plated stainless steel and generally safe for sensitive ears and skin however, each person's sensitivity is different so please take note.

Each piece is cut from a larger printed canvas therefore, the pattern will be slightly different from the photo based on how your piece is cut. Please take lighting and your computer or mobile screen's display difference into account when considering color. 

If you have any questions about the size of a piece, please contact us prior to purchase or refer to our social media accounts for our pieces being worn for scale reference. 

If you elect to change posts to wires, we will remove the stud and connect the wire to the next section. We cannot add wires to the stud piece. If you would like to modify your earrings, please leave a note at checkout but we also ask for you to follow-up immediately with an email to [email protected] to confirm the changes as sometimes the notes on the order can be missed.

Please direct any retail questions, inquiries and customer service issues to [email protected].

Repair: 

Most of the time we can repair jewelry that has become unwearable due to stud damage or jump ring failure. We will not repair jewelry that has become damaged due to negligence such as dog chewing or swimming while wearing jewelry. If you have a pair of earrings that needs to be repaired please email us with photos. Please send repairs to the following address:

Audra Style LLC 1507 Tryon Rd. ATTN: Repair  New Bern, NC 28560

Please include your name and return address. *Please note that some of our items cannot be repaired and Audra Style LLC is not responsible for any damages that occur after the product is received by the customer. 

Subscription Boxes:

*Please note, you will receive the earring and/or bracelet of the month. This subscription service is a grab-bag type of plan and NO EXCHANGES will be made unless there is damage to the item. WE DO NOT TAKE REQUESTS FOR SPECIFIC STYLES, COLORS, SHAPES. Every subscriber receives the same style of the month. If you want specific pairs, please purchase those separately. You can only cancel your subscription after three months. We require a 3-month commitment because you are receiving earrings and or bracelet at almost HALF of the retail price and free shipping. All subscriptions including prepaid subscriptions renew automatically unless canceled by the customer. No coupon or discounts can be applied to subscription boxes.

From a desktop computer, you can manage your subscriptions at any time by logging into your account. To cancel your subscription, log into your account and click the first Manage Subscription tab directly under Account Details. Contact us at [email protected] for further assistance.

Subscriptions placed before the 15th of the month will be shipped on the 3rd Monday of the month. Subscriptions placed after the 15th of the month will be shipped on the 1st Monday of the month. 

If you need to change the address that your subscription box is sent to, please email us at [email protected]. Address changes have to be made by us, not the customer, since it is a recurring order. Please refer to our FAQ page here for answers to most questions and concerns.

Wholesale:

Please use your passcode to visit out wholesale page. If you haven't applied for wholesale and would like to carry our line, please fill our wholesale application for approval. 

Loyalty points:

To access your Audra Style Loyalty points, please login to your account on www.theaudrastyle.com and locate the small, golden purse icon in the lower right corner of your screen. Click on the purse icon to see your available loyalty points and follow the prompts to use your points to create discount codes that can go towards your future Audra Style purchases!

You can also access the Style Points link here.

*Audra Style loyalty Points cannot be used on subscription box purchases. 

Audra Style Brand Store:

Shop with us in store inside of Franklin's at:

215 E Front St. in downtown New Bern, NC

For the quickest response, please email [email protected] 

Our line is also carried by gift stores and boutiques across the US, Australia and Europe. Please email [email protected] with your city or zip code to find the Audra Style retailer nearest you! 

Social Media:

Click here for our social media links.

About:

Learn more about Audra and our team here.

Intellectual Property:

All images, patterns, shapes and designs are Copyright ©️ Audra Style LLC. All content on the site is the exclusive property of Audra Style LLC and protected by U.S. and international copyright laws. Permission may be granted to authorized retailers to electronically copy or print images and text from the site only after an order is placed and only as long as the retailer's account is active for the sole purpose of retailing genuine Audra Style merchandise. Any other reproduction, display, or use of any images, artwork, text or logos of the site is strictly prohibited.

The surface patterns on our Audra Style brand jewelry, accessories, art, and decor are the intellectual property of Audra Style LLC and are protected by U.S. and international copyright law. The surface patterns, designs, images, shapes, artwork are not to be used or reproduced for any purpose. We reserve all rights associated with and will protect patterns, images, designs, and artwork. 

Where and how are Audra Style brand jewelry and accessories made?

Audra Style brand jewelry and accessories are designed by Audra Sampson in her studio in New Bern, NC from her original artwork. We then reproduce the artwork on wood, acrylic, and leather for the components of the jewelry in our production studio in New Bern. The jewelry is also assembled by our team and shipped from our production studio in New Bern. 

We also reproduce Audra's artwork on wood blocks, art prints, canvases, trays, license plates, stickers and more in our New Bern studio.

We offer a selection of hand painted items by Audra including glassware, original works on canvas, planters, photo frames, wallets, clutches and more. If an item is hand painted it will be noted in the item description.

We do partner with outside companies to source additional components to complete our products such as beads, metals, etc. We work with partners printers for a few of the products we offer such as phone cases, garden flags, and pillows. For more information on these, please contact [email protected].